Returns

What to do if there is a discrepancy with your order

If you notice any discrepancies with your order, or if you receive the wrong item, please contact Lugxery immediately to make any necessary corrections. Please note that product discrepancies must be reported to Lugxery within 5 days of delivery in order to be eligible for replacement. We kindly request that you do not use any items that you believe are incorrect, as doing so may void our ability to exchange or replace them. If you need assistance with international shipping, please refer to our International Shipping Issues section below. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Return Shipping for orders with a discrepancy

We may provide return shipping if we made a mistake with your order. Return shipping labels will be provided via email. Please print the label and tape it to the shipping carton. In such cases, we will not reimburse or refund shipping charges if you choose not to use our shipping label.

Condition of Returns

All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees of 10-25% for used or damaged returned items.

Return Eligibility

All returned or exchanged items must be:

Returned within 30 days.
In new condition.
In their original packaging.
Including all packing material, blank warranty cards, manuals, and accessories.
Shipped via insured ground service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We reserve the right to refuse any return if there are:

Any signs of wear.
Missing parts of the item.

Return Fee for Initial Shipping Costs

All returns will have the initial cost of shipping from Lugxery to the customer deducted from the return.