Authenticity & Quality Guarantee

Authenticity & Quality Guarantee

At lugxery.com (Lugxery LLC), we have a Zero Tolerance Policy for inauthentic goods. We do not sell replicas, knockoffs, imitations, or counterfeit items under any circumstances.

We understand that trust is the most important ingredient in luxury fragrance, which is why we have implemented a rigorous sourcing, storage, and 4-step authentication process to ensure every bottle and sample we sell is 100% genuine.

1. Sourcing & Supplier Vetting

We are an independent retailer, which allows us to source inventory globally. However, we do not buy from open marketplaces, liquidators, or unverified third parties.

  • Vetted Network: We strictly work with a closed network of established, reputable distributors and wholesalers who have a proven track record in the luxury beauty industry. We register our LLC and EIN with wholesalers where applicable.
  • Supply Chain Transparency: We maintain detailed invoices and supply chain documentation for every batch of inventory we receive. This ensures we can trace every product back to its origin.

2. Climate-Controlled Storage & Handling

Authenticity means nothing if the product has turned. To preserve the integrity of the fragrance:

  • Controlled Environment: All inventory is stored in our secure, climate-controlled facility in Burlington, MA. We strictly regulate temperature and humidity to protect the "juice" from heat and light degradation.
  • Sanitary Handling: Products are handled with care to maintain their pristine condition from arrival to shipment.

3. The 4-Step Inspection Process

Upon arrival, our inventory undergoes a strict inspection before it is ever listed for sale:

  • Step 1: Packaging Integrity Check: We examine the cellophane wrapping and box for the correct thickness, fold style, fonts, and embossed logos characteristic of the specific brand.
  • Step 2: Batch Code Verification: We randomly spot-check batch codes to ensure they match manufacturer production dates.
  • Step 3: Bottle Hardware Inspection: We inspect glass quality, cap weight (e.g., magnetic caps), and nozzle mechanisms. For sealed items, we verify authenticity by weighing the box against known manufacturer weight tolerances.
  • Step 4: Organoleptic (Scent) Testing: For our decant program, our team verifies that the juice has the correct color, consistency, and olfactory profile.

4. Decant & Sample Authenticity

When you purchase a sample or decant from lugxery.com, you are receiving the authentic fragrance hand-poured from the original manufacturer’s bottle.

  • Sterile Process: All decanting is done in a clean environment using sterile laboratory tools to measure the exact volume.
  • No Dilution: We never add water, alcohol, or oil to stretch the product. You get the pure, original fragrance.

5. Accurate Representation & Guarantee

  • What You See Is What You Get: We are committed to accurate representation. Our product listings include clear descriptions and images so you know exactly what you are purchasing.
  • Our Promise: We stand behind every product we sell. If you ever have a concern about the authenticity of an item, please contact us immediately. We will work with you to verify the product and, if necessary, provide a full refund upon return and inspection.

6. Transparency & Documentation

We believe in total transparency regarding our operations. For a detailed look at our internal standards and the specific weight tolerances we use to verify sealed products, you can view our official documentation below:

Contact Us

If you have any questions about our authentication process, please reach out:

  • Company: lugxery.com (Lugxery LLC)
  • Email: sales@lugxery.com
  • Phone: (508) 545-3416
  • Business Address: 3 Woodside Ln, Burlington, MA 01803, United States

Availability: Customer service is available Monday through Friday, 9:00 AM to 5:00 PM (EST). We respond to customer inquiries within 24–48 hours on business days.